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Software Support Engineer

By Sabina Kljajic • Last updated

We are looking for a Software Support Engineer that is well versed in modern IT and software tools or any business intelligence tools and is looking forward to helping our clients get the most out of our solutions via resolving any technical issues that occur in an accurate and timely manner. 
 
As a Software Support Engineer, you will work with the world's leading companies. You will be solving and answering technical questions that may arise. You will also be tasked with helping our potential and existing customers to resolve queries via ticketing system, and escalating serious issues to our BI and Software Development Team.  
 
We are offering permanent employment with a 6-month trial period, with exciting challenges and vast opportunities for personal growth. 

Don't miss out on this exciting opportunity to join a rapidly growing startup and make a real impact on the BI/analytics market. We look forward to reviewing your application and potentially welcoming you to the team!

Qualifications & Requirements 

  • Experience with customer IT support via desktop solutions, chat functions, emails and calls
  • Troubleshooting IT issues by asking customers targeted questions
  • Provide technical guidance and assistance to customers 
  • Experience and skills in business communication
  • Ability to guide customers step-by-step to resolve technical problems 
  • Previous work with clients and providing IT support 
  • Active use and full professional proficiency of English language
  • Good sense to prioritize customer queries and escalating serious technical issues to our Development Team 
  • Maintain detailed documentation of support cases and solutions
  • Being precise, systematic, communicative, and a team player

Advantages

  • Affinity for current IT topics 
  • Open mindset to suggest improvements of the current process or any other improvements across the organization 
  • Experience working with a cross-functional team and collaborating with other departments 
  • Ability to prioritize and manage multiple tasks effectively
  • A desire to stay up-to-date with industry trends and best practices

Perks & Benefits  

  • A remote-first working environment with the option to work at brand new offices in Tehnološki Park Ljubljana Brdo
  • Flexible working schedule – organize your time as it best fits to your rhytm and productivity
  • Working with the best tools and quality equipment 
  • Dedicated budget for your home office equipment  
  • Prestigious audience base
  • Permanent employment with a 6-month trial period
  • We also offer participation in an optional program to help you continue to grow and develop in your career (because we believe in lifelong learning)

About us  

Zebra BI empowers enterprise companies and data specialists to create insightful and actionable reports in just a few clicks, using advanced visualization and reporting tools for Microsoft Excel and Power BI.  

Zebra BI is a successful Slovenian startup with close to 50 employees founded by Andrej Lapajne, who has 20+ years of experience in the business intelligence space. Zebra BI is growing fast and moving into a more mature phase of its lifecycle, which requires even more professional processes with organizational adjustments while maintaining a relaxed company culture and agility.  

We are looking for the best people, who think strategically, are excellent in execution, and will grow with our company. If changing the way of how people interpret the data excites you, we would be more than happy to consider your application. 

Since our launch in 2014, more than 2,000 companies have powered their decisions with Zebra BI visuals, among them Facebook, Uber, Coca Cola, Duracell, Daimler, and many others. These visuals are so powerful, that even Microsoft uses them for internal reporting. 

In 2021, Deloitte named us as one of the fastest-growing tech companies in the region. What's next? Join us and you'll see it first-hand!

Are you ready to join the team? 

If this sounds like the challenge you've been looking for, we'd love to hear from you. Please send your resume and any relevant work samples to jobs@zebrabi.com.

Don't miss out on this exciting opportunity to join a rapidly growing startup and make a real impact on the BI/analytics market. We look forward to reviewing your application and potentially welcoming you to the team!