Customer Success Manager (German speaking) 

Location: Remote / Hybrid; Company: Zebra BI; Type: Full-time

About Zebra BI

At Zebra BI, we help businesses transform complex data into clear, actionable insights with our powerful data visualization tools for Power BI and Office. Trusted by thousands of companies worldwide, we are scaling rapidly and expanding our sales team to accelerate growth. 

As a member of the high-performing Zebra BI team, you will have the opportunity to work with a talented and passionate group of individuals who are dedicated to delivering the best possible solutions to our customers.   

We are looking for someone who thrives in a fast-paced environment, loves building strong relationships at scale, and is passionate about retention and growth. If you enjoy driving measurable impact while working closely with both customers and sales, this is the role for you. This role is fully remote within the EU. 

Key Responsibilities:

• Manage a large portfolio (~400 accounts) to ensure strong retention and customer satisfaction 
• Monitor account health and proactively address potential churn risks 
• Identify and drive growth opportunities within existing accounts 
• Collaborate closely with Sales to coordinate renewals, expansions and cross-sell opportunities 
• Own the full renewal process through scalable approaches 
• Design and implement automated email sequences and renewal workflows 
• Develop scalable processes for onboarding, adoption and engagement across accounts 
• Work closely with the product team to provide customer feedback and insights 
• Maintain and report on key metrics, including GRR, engagement and adoption rates 
• Act as a trusted advisor and subject matter expert for customers on Zebra BI solutions 

Requirements:

• Fluent in German and strong proficiency in English 
• Based in the EU with eligibility to work remotely 
• Proven experience in Customer Success or Retention/Growth roles managing high-volume portfolios 
• 3+ years of experience in B2B SaaS 
• Strong understanding of SaaS metrics, particularly GRR and account expansion strategies 
• Excellent relationship management, communication, and problem-solving skills 
• Strong collaboration mindset 
• Data driven mindset with ability to analyse, interpret and act on customer usage and feedback 
• Comfortable working in a fast-paced B2B SaaS scale up environment with autonomy and accountability 
• Self-starter with the ability to work independently and as part of a team 

Nice to have:

• Experience working with Hubspot, Slack, Gong and Microsoft solutions  
• Familiar with the SPICED sales methodology 
• Additional languages 

What we offer:

• A remote-first working environment. 
• Flexible working schedule – we understand that the time we are the most productive differs between everyone. Therefore, besides pre-determined team meetings, you are free to organize your working time according to your preferences.  
• A fast-paced working environment and a growing team.  
• Top mentorship and coaching as well as courses, conferences and educational workshops.  
• Prestigious clients.  
• Competitive salary.  
• Stock options. 

Are you ready to join the team?

Being a part of the Zebra BI team means you are working on something very exciting every day: the future of data visualization.    

If you think you have what it takes, send us your resume and cover letter at jobs@zebrabi.com.