Retention and Growth Operations Specialist

Location: Remote / Hybrid; Company: Zebra BI; Type: Full-time

About Zebra BI

Zebra BI is a leading global software company that provides advanced data visualization and reporting solutions for enterprise businesses. 24% of Fortune 500 companies already utilize Zebra BI visuals. We empower business users to analyze and communicate complex data easily, making it simple for them to make informed decisions and drive growth. 

As a member of the high-performing Zebra BI team, you will have the opportunity to work with a talented and passionate group of individuals dedicated to delivering the best possible solutions to our customers. 

As a rapidly growing company, we offer our employees many opportunities for professional development and career advancement. We are always looking for new talent to join our team. If you are passionate about data visualization, technology, and making a real impact on the company's growth, then Zebra BI is the place for you.

The Role

We're seeking a detail-oriented and results-driven Low-Touch Renewals Automation Specialist to join our team (remote position, EU-based). In this role, you'll manage the complete renewal lifecycle for our high-volume territory accounts (1,500+) through scalable, low-touch strategies. You'll leverage automation and AI tools to optimize processes while identifying strategic growth opportunities within our existing customer base.

Key Responsibilities:

   Low-Touch Renewal Management (50%)

• Own the full renewal process for low-touch accounts through scalable approaches.
• Design and implement automated email sequences and renewal workflows.
• Implement and execute pricing migration strategies from legacy plans to the new pricing structure.
• Achieve >90% renewal rate quarterly through well-timed automated engagement.
• Maintain churn rate on target annually by using data analytics to identify at-risk accounts early.
• Ensure that 95% of renewals are completed before the expiration date.

Revenue Optimization through Scalable Approaches (20%)

• Generate 10-15% expansion revenue from existing accounts through automated upsell campaigns.
• Support account marketing campaigns to drive additional value.
• Develop scalable solutions for handling common objections.
• Build systematic approaches to document implementation details, map key stakeholders, and maintain established follow-up cadences.

Automation & CRM Excellence (30%)

• Maintain high data quality in HubSpot.
• Develop and optimize automation workflows to enhance efficiency.
• Explore and implement AI solutions to improve customer engagement and retention.
• Resolve >90% of Sales Tickets within 1 day (subscription management, renewals, upsells, vendor forms).
• Respond to customer inquiries within 24 hours through templated and automated solutions.
• Follow up with NPS Detractors and Promoters through appropriate automated sequences.
• Take complete ownership of the customer journey from ticket creation through renewal, invoice delivery, and license activation.
• Continuously identify opportunities to streamline and automate manual processes.

Requirements:

• Strong proficiency with CRM systems (HubSpot preferred).
• 2+ years of professional experience in a customer-facing role, preferably within a B2B environment.
• Experience with high-volume, low-touch customer management strategies.
• Experience with subscription-based business models and renewal processes.
• Attention to detail.
• Experience with billing systems.
• Problem-solving skills.
• Organizational skills.
• Communication skills.
• Fluent in English.

Nice-to-have:

• Experience with ChargeBee and Hubspot.
• Experience with SaaS.

Perks & Benefits:

• A remote-first working environment with the option to work at brand new offices in Tehnološki Park Ljubljana Brdo.
• Flexible working schedule – we understand that the time we are the most productive differs between everyone. Therefore, besides pre-determined team meetings, you are free to organize your working time according to your preferences.
• A fast-paced working environment and a growing team.
• Top mentorship and coaching as well as courses, conferences, and educational workshops.
• Prestigious clients.
• Competitive salary.

Are you ready to join the team?

We offer competitive payment as well as many opportunities for growth and development within the company. If you are passionate about sales operations and you are looking for a challenging and rewarding role with global impact, we’d like to hear from you today! 

If this sounds like the challenge you've been looking for, we'd love to hear from you. Please send your resume to jobs@zebrabi.com.