Customer Success Manager

Zebra BI is a global leading software company that provides advanced data visualization and reporting solutions for enterprise businesses. 24% of Fortune 500 companies already utilize Zebra BI visuals. We empower business users to easily analyze and communicate complex data, making it simple for them to make informed decisions and drive growth.   
 

As a member of the high-performing Zebra BI team, you will have the opportunity to work with a talented and passionate group of individuals who are dedicated to delivering the best possible solutions.   
 

As a rapidly growing company, we offer our employees a wide range of opportunities for professional development and career advancement. We are always looking for a new talent to join our team. If you are passionate about data visualization, technology, and making a real impact on the company's growth, then Zebra BI is the place for you.  

Key Responsibilities:

• Maintain a strong understanding of the data visualization market and current industry trends to anticipate customer needs and offer strategic guidance.
• Mentor customers on how to leverage Zebra BI to achieve actionable reporting transformation, collaboration, and productivity improvements.
• Track and analyze customer engagement metrics to proactively identify areas for improvement and ensure product adoption.
• Act as the primary point of contact between customers and internal teams (BI team, support, marketing, product development).
• Work closely with the product development team to provide customer feedback and insights that shape future product roadmap decisions.
• Drive cross-functional communication to drive customer needs and growth initiatives.
• Manage a customer portfolio, overseeing the entire customer lifecycle from implementation to renewal.
• Achieve a CS revenue quota through strategic and operational upsell and cross-sell opportunities that drive product adoption and expansion.
• Effectively interact with a broad range of stakeholders (C-Suite, executives, business owners, technical teams, and end-users).

Requirements:

• Minimum 3 years of experience working as a CSM at a B2B SaaS company and/or consulting experience focused on enterprise customers.
• Fluency in English and German language, with excellent verbal and written communication skills in both languages.
• This is a demanding role that requires strong leadership, committed priority management, and high emotional intelligence.
• Confidence at presenting to a large audience and c-level stakeholders.
• Proven ability to build and maintain relationships with customers.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in business, marketing, or a related field.

Nice-to-have:

• Light technical experience in Data Analytics, BI solutions, Data vizualisation is a plus.
• Experience in working at high paced, changing enviroment of a scale-up company.
• Understanding of enterprise software deployment and adoption best practices.
• Strong project management skills and ability to manage multiple priorities simultaneously.
• Familiarity with CRM and data analysis tools (we use HubSpot, Gong, Excel, etc.).

Perks & Benefits

• A remote-first working environment with the option to work at brand new offices in Tehnološki Park Ljubljana Brdo.
• Flexible working schedule – we understand that the time we are the most productive differs between everyone. Therefore, besides pre-determined team meetings, you are free to organize your working time according to your preferences.  
• A fast-paced working environment and a growing team.  
• Top mentorship and coaching as well as courses, conferences, and educational workshops.
• Prestigious clients.
• Competitive salary and Revenue growth related commission.
• Stock options.

About Us

Zebra BI empowers enterprise companies and data specialists to create insightful and actionable reports in just a few clicks, using advanced visualization and reporting tools for Microsoft Excel, Power BI and PowerPoint.  

Zebra BI is a successful Slovenian startup with close to 50 employees founded by Andrej Lapajne, who has 20+ years of experience in the business intelligence space. Zebra BI is growing fast and moving into a more mature phase of its lifecycle, which requires even more professional processes with organizational adjustments while maintaining a relaxed company culture and agility.   

We are looking for the best people, who think strategically, are excellent in execution, and will grow with our company. If changing the way how people interpret the data excites you, we would be more than happy to consider your application.

Are you ready to join the team? 

Being a part of the Zebra BI team means you're working on something very exciting every day: the future of data visualization.  

If you think you have what it takes, send us your resume and cover letter at jobs@zebrabi.com!