Trouble logging in with your company account?

When setting up the Office suite, many organizations limit Office add-ins to avoid uncontrolled downloads. Common issues users face when using Zebra BI for Office often revolve around IT restrictions and permissions, which can easily be solved by your Office admins using the guide below.

Take a look at what the experience with our Quickstarter file should resemble:
Before scrolling down, please note that we currently support Office 2021 and 2019, Office365, and Office for Mac. Also, Office mobile apps are supported. Zebra BI for Office also works in Office 2016, but there are certain limitations. If you’re using this version and still have issues accessing Zebra BI for Office, please contact support.

If visuals are in loading mode

Then the most probable cause is that your visuals are blocked, either by Appsource access and/or IT permissions. Please check the following cases to solve it.

How to Persuade IT to Unlock Zebra BI Add-In

Key highlights:

Custom Visuals are not storing, sending, and/or reusing your Data for any other purpose than rendering the interactive visualizations in your Microsoft Power BI platform and/or Excelinstance. -> link na Privacy Policy (Legal documentation - Zebra BI)
We do not log any actions, events, or data being managed or visualized within the Custom Visual involuntarily.
Custom Visuals are not storing, sending, and/or reusing your Data for any other purpose than rendering the interactive visualizations in your Excel. Your data is never transferred/shared with other parties by custom Visual
Custom Visuals do not collect any personal information and do not store it
Zebra BI uses a combination of industry-standard security technologies, procedures, and organizational measures to help protect your data from unauthorized access, use, or disclosure

Over 1.5 million Zebra BI users trust us worldwide

+ 46%
Increase in speed of analysis*
+61%
Improvement in decision accuracy*
4.9
user rating in Microsoft AppSource
*Based on eye-tracking and qualitative study by Technical University in Munich, Germany

Still stuck? Reach out to our Support team for assistance

Despite following the provided solutions, there can be unique cases or scenarios. Don’t worry – our dedicated Support team is on standby, ready to assist you further. Reach out to us, and we’ll do our best to resolve your issue promptly.
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